The deal,
in writing.

effective july 14, 2026

These terms of use govern the Standby platform, the live-operations service at app.standbyevent.com. They don't govern this website, which you can read freely; the privacy policy covers data on both. These terms are more formal than the rest of the site because they're the part a lawyer reads.

The short version

• Your event data stays yours. You can export it and leave whenever you like.
• The software is ours: no reverse engineering, no copying it, no building a competitor from inside it.
• An organization-level administrator (ELT) accepts these terms for the whole organization.
• The service ships as is during early access, with no warranties, and you cover claims that arise from your data or your use.

The summary above is a courtesy. The numbered sections below control.

1. The agreement

These Terms of Use (the "Terms") are a binding agreement between Build It Better LLC ("Standby," "we," "us") and the organization on whose behalf the Standby Event OS platform is accessed ("Customer," "you"). The "Service" means the Standby Event OS live-operations platform available at app.standbyevent.com, together with its features, reports, exports, and documentation. These Terms govern the Service only; the marketing website at standbyevent.com is not part of the Service.

2. Acceptance

These Terms are accepted on behalf of Customer by an authorized user in the ELT role, Customer's organization-level administrator tier on the Service. For accounts created after the effective date, that is the first ELT user onboarded to the account; for accounts that predate these Terms, it is the first ELT user to access the Service on or after the effective date. Acceptance is recorded by clicking to accept within the Service. By accepting, that individual represents and warrants that they are authorized to bind Customer to these Terms. Use of the Service by any user under Customer's account constitutes acceptance of, and agreement to be bound by, the Terms as then in effect.

3. Accounts and early access

The Service is in early access. Accounts are granted by request, at Standby's discretion. Customer is responsible for all activity under its account, for maintaining the confidentiality of its credentials, and for promptly deactivating users who leave its organization. Customer will notify Standby of any unauthorized access at letstalk@standbyevent.com.

4. License and restrictions

Subject to these Terms, Standby grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for Customer's internal event operations. The Service, including its software, design, interfaces, and documentation, is and remains the exclusive property of Standby.

Customer shall not, and shall not permit any user or third party to: (a) reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive the source code, object code, underlying structure, architecture, algorithms, data models, or non-public APIs of the Service, in whole or in part; (b) copy, modify, adapt, or create derivative works of the Service; (c) bypass, disable, or breach any security or access-control measure of the Service; (d) access or use the Service to develop a competing product or service, or copy any feature, function, or user interface for competitive purposes; (e) use bots, scrapers, or other automated means to extract data from the Service, other than Customer Data through the export functions provided; or (f) resell, sublicense, rent, or otherwise make the Service available to any third party except Customer's own authorized users. If applicable law grants Customer a non-waivable right to perform an act described in clause (a), Customer may exercise that right only to the extent the law requires and only after 30 days' prior written notice to Standby.

5. Acceptable use

Customer will not use the Service to store or manage unlawful content, will not interfere with or disrupt the integrity or performance of the Service, and will not attempt to gain unauthorized access to the Service or to any other customer's data.

6. Customer data

Customer retains all right, title, and interest in and to data submitted to the Service by or for Customer ("Customer Data"). Customer grants Standby a non-exclusive, worldwide license to host, copy, process, display, and back up Customer Data solely to provide and secure the Service. Standby's handling of Customer Data is described in the privacy policy: never sold, never shared beyond hosting and legal compulsion, never used to train AI or machine-learning models. Customer represents and warrants that it has all rights and consents necessary to submit Customer Data, including personal data of its personnel, and that Customer Data does not violate any law or third-party right.

7. Indemnification

Customer will defend, indemnify, and hold harmless Standby and its members, managers, employees, and agents from and against any third-party claim, and all resulting damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising out of or related to: (a) Customer Data, including claims by Customer's personnel or clients concerning data Customer submitted; (b) Customer's use of the Service in violation of these Terms or applicable law; or (c) any dispute between Customer and a third party arising from Customer's events or operations. Standby will give Customer prompt written notice of any such claim and permit Customer to control the defense and settlement, and Standby may participate with counsel of its own choosing at its own expense. Customer will not settle any claim in a manner that imposes obligations or admissions on Standby without Standby's prior written consent.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, STANDBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. STANDBY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST. THE SERVICE IS IN EARLY ACCESS AND MAY CHANGE, IN FEATURE SET AND BEHAVIOR, WITHOUT NOTICE. CUSTOMER IS RESPONSIBLE FOR MAINTAINING ITS OWN EXPORTS OF ANY RECORDS IT IS REQUIRED TO KEEP.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR BOOKINGS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. STANDBY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO STANDBY IN THE 12 MONTHS PRECEDING THE CIRCUMSTANCES FIRST GIVING RISE TO LIABILITY, OR $100 IF NO AMOUNTS WERE PAID. THESE LIMITS DO NOT APPLY TO CUSTOMER'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 7 OR TO CUSTOMER'S BREACH OF SECTION 4.

10. Term and termination

Customer may stop using the Service and close its account at any time, and may export its records through the Service's export functions before closure. Standby may suspend or terminate access for breach of these Terms, with notice and an opportunity to export Customer Data unless the breach makes that unsafe. Upon closure, Customer Data is deleted on the schedule in the privacy policy: within 30 days from production systems, and within 90 days from backups. If Standby discontinues the Service, Customer will receive at least 60 days' notice and an export path. Sections 4, 6, 7, 8, 9, and 11 survive termination.

11. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The state and federal courts located in Santa Cruz County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue in those courts.

12. Changes to these terms

If these Terms change, the new version appears here with a date and a note on what changed. Material changes are emailed to account holders before they take effect. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

13. General

These Terms, together with the privacy policy, are the entire agreement between the parties concerning the Service and supersede all prior discussions and understandings. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions stay in effect. A failure to enforce a provision is not a waiver of it. Customer may not assign these Terms without Standby's prior written consent; Standby may assign them in connection with a merger, acquisition, or sale of assets. Notices to Standby go to letstalk@standbyevent.com; notices to Customer go to the account's registered email address.

Contact

Questions or objections: letstalk@standbyevent.com. It reaches me, the same as everything else does.